Shipping Policy

Processing Time

All orders are processed within 1–3 business days. Orders are not processed on weekends or public holidays. Once your order is confirmed, you will receive an email with tracking information.

Shipping Times

France: 3–5 business days
Europe: 5–10 business days
Rest of the world: 10–20 business days

Please note that delivery times are estimates and may vary during peak seasons.

Shipping Costs

Shipping costs are calculated at checkout based on your location and order weight. Free shipping is available on orders over €60.

Tracking

Once your order ships, you will receive a tracking number by email.

Lost or Damaged Parcels

If your parcel is lost or arrives damaged, please contact us at thellier.buisiness@gmail.com within 7 days of the expected delivery date.