Privacy Policy

At Tiwo, accessible from tiwo168.com, we are committed to protecting your personal data in compliance with the General Data Protection Regulation (GDPR) and applicable French law.

Data We Collect

When you place an order or create an account, we collect: your name, email address, shipping address, phone number, and payment information (processed securely by our payment providers — we never store your card details).

How We Use Your Data

To process and fulfil your orders
To send order confirmations and shipping updates
To send marketing emails if you have opted in (you can unsubscribe at any time)
To improve our website and customer experience
To comply with legal obligations

Data Sharing

We do not sell your personal data. We share it only with trusted third parties required to operate our store, including shipping carriers and payment processors. These partners are contractually bound to protect your data.

Cookies

Our website uses cookies to improve your browsing experience and analyse site traffic. You can manage cookie preferences through your browser settings.

Your Rights (GDPR)

Under GDPR, you have the right to: access your personal data, correct inaccurate data, request deletion of your data, object to data processing, and data portability.

To exercise your rights, please contact us at thellier.buisiness@gmail.com. We will respond within 30 days.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes described above, or as required by law (typically 5 years for accounting records).